Outline Business Communications


Responsibilities :

– Improve customer service experience, create engaged customers and facilitate organic growth

– Take ownership of Clients issues and follow problems through to resolution

– Follow and deploy strategies focused towards that mission

– Develop service procedures, policies and standards

– Keep accurate records and document customer service actions and discussions

– Analyze statistics and compile accurate reports

– Should be able to write the content for the clients

– Keep ahead of industry’s developments and apply best practices to areas of improvement

– Control resources and utilize assets to achieve qualitative and quantitative targets

– Adhere to and manage the approved budget

– Maintain an orderly workflow according to priorities


Qualifications :


– Proven working 1-2 years of experience as a Customer Service Manager, Retail Manager or Assistant Manager

– Experience in providing customer service support

– Excellent knowledge of management methods and techniques

– Proficiency in English

– Awareness of industry’s latest technology trends and applications

– Ability to think strategically and to lead

– Strong client-facing and communication skills

– Advanced troubleshooting and multi-tasking skills

– Customer service orientation


Our purpose is to build solutions that remove barriers preventing people from doing their best work.

Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)

No products in the cart.

Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
  • Attributes
  • Custom attributes
  • Custom fields
Click outside to hide the compare bar