Responsibilities :

– Improve customer service experience, create engaged customers and facilitate organic growth

– Take ownership of Clients issues and follow problems through to resolution

– Follow and deploy strategies focused towards that mission

– Develop service procedures, policies and standards

– Keep accurate records and document customer service actions and discussions

– Analyze statistics and compile accurate reports

– Should be able to write the content for the clients

– Keep ahead of industry’s developments and apply best practices to areas of improvement

– Control resources and utilize assets to achieve qualitative and quantitative targets

– Adhere to and manage the approved budget

– Maintain an orderly workflow according to priorities

Qualifications :

– Proven working 1-2 years of experience as a Customer Service Manager, Retail Manager or Assistant Manager

– Experience in providing customer service support

– Excellent knowledge of management methods and techniques

– Proficiency in English

– Awareness of industry’s latest technology trends and applications

– Ability to think strategically and to lead

– Strong client-facing and communication skills

– Advanced troubleshooting and multi-tasking skills

– Customer service orientation